Privacy Policy
Last updated: April 2026 — Draft (Not legally reviewed)
1. Who we are
MedVibe Health Technologies Inc. (“MedVibe”, “we”, “our”) operates a Canadian telehealth platform that connects patients with licensed health practitioners.
2. What information we collect
We collect information you provide directly (name, email, date of birth, health history relevant to your care request), information generated through your use of the platform (intake answers, messages, appointment records), and technical information (IP address, browser type, usage analytics). We collect only what is necessary to deliver care and operate the platform.
3. How we use your information
To connect you with a clinician and facilitate your care request. To send you notifications about your case, appointments, and account. To improve platform safety and functionality. To comply with legal and regulatory obligations. We do not use your health information for marketing without explicit consent.
4. Data sharing
Your information may be shared with: the licensed practitioner assigned to your case; our infrastructure providers (hosting, storage, email delivery) under appropriate data processing agreements; regulatory bodies where legally required. We do not sell your data to third parties.
5. Data residency
We aim to store personal data on infrastructure located in Canada (ca-central-1 region). Third-party processors are contractually bound to handle data appropriately. [LEGAL REVIEW: Confirm residency obligations under Quebec Law 25 and PIPEDA for all processing.]
6. Retention
We retain personal health information for the period required by applicable law and professional regulatory requirements. You may request deletion of account data subject to these obligations. [LEGAL REVIEW: Confirm retention periods by province and record type.]
7. Your rights
Depending on your province, you may have rights to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact privacy@medvibe.ca.
8. Security
We implement technical and organizational security measures appropriate to the sensitivity of the data we handle. This includes encryption in transit and at rest, access controls, and audit logging.
9. Changes to this policy
We may update this policy from time to time. Significant changes will be communicated to registered users by email.
10. Contact
For privacy inquiries: privacy@medvibe.ca. MedVibe Health Technologies Inc., [Address TBD], Canada.